NC Limo, Chauffeur, Valet and Transportation Services Frequently Asked Questions with Key Valet Services, Inc. Serving all of North Carolina

Valet Parking FAQ's If you are planning on using Key Valet Services for valet parking for a special event. Using our company will avoid hassles and delays for your guests.

What is valet parking?
Valet parking is a service designed to eliminate the need for customers or guests to park their own vehicles. Visitors drive to an area designated for valet parking and the driver receives a ticket identifying his or her vehicle. A responsible driver employed or contracted by the venue will then drive the car to a monitored parking area. When the guests are ready to leave the event, a valet parking coordinator will retrieve the matching car keys and a driver returns the vehicle.

Do I need valet parking?
There are many parking restrictions, congested streets and inconvenient parking locations; your guests will appreciate that you have hired Key Valet Services to attend to these issues for them. Eventually, your guests will find parking on their own and than have to walk to your event location. Why not make their entrance easy, classy, and special? By providing valet service you are telling your guests that their comfort and well-being are important to you from the very beginning.

Why should I use Key Valet Services Inc?
Key Valet Services has been in business for over three years, with a combined experience of more then ten years in the parking industry. We carry a one million dollar garage keeper's liability insurance policy. Our well-groomed valet attendants will be in front of your home, business or event location and are there not only to for parking convenience but greeting and door service as well. Some hosts let their party coordinator or caterer hire the valet company for them or you can acquire our services directly. We currently provide several uniform options to fit your event. Our service will cater to the atmosphere of your event.

How do I determine how many attendants will be needed?
Every street and location is different and must be surveyed by the valet operator before we can give you the proper number of attendants. Being properly staffed is essential to a smooth running event. Too few attendants can result in long lines. Too many attendants give a sloppy and unprepared look to your event.

Who tips the attendants?
Generally tipping is left up to the customers or guests. Anywhere from $2-3 to $10 is what the attendants' receive per car. In the case of private parties where attendants would be instructed not to accept tips a 15% to 20% gratuity can be added to the bill.

Airport FAQ's If you are planning on using Key Valet Services for travel to or from an airport, we are equipped to deal with delays and traffic. Using our company will avoid hassles and delays in service.

What is offered with airport service? Where do I meet my limousine at the airport?
Since 9/11 there have been many changes in the policies set forth by airports. Our drivers may not always be able to meet you at your gate. Some chauffeurs must remain with the vehicle. Be sure to understand where you will be meeting your driver, and where you will be dropped off for a departing flight.

What if my flight is delayed?
We will be calling ahead to make sure when your flight lands. Give us all your flight information when reserving your limousine or sedan. This will ensure no added charges for flight delays.

What if my luggage doesn't fit?
It is best to let us know if you will be traveling with a lot of luggage. Our sedan limos have a regular size trunk, so if you think you will have excessive luggage, let the company know in advance.

Wedding FAQ's If you are renting the limousine for your wedding, you may also want to ask the following questions to avoid any confusion or misunderstandings on your special day.

How far in advance should I book my wedding?
As soon as you have confirmed your wedding date, church and reception location it is a good idea to book your limousine. The wedding season books quite early for specialty vehicles, so you will want to make your reservation as soon as you have your information.

How do I go about booking my wedding?
You can go to the quote page and request your service and someone will contact you within 24 hours to confirm your reservation.

What kind of limousine should I rent?
If you know what type of limousine you want, be specific. Be sure to let us know exactly what you want. Keep in mind the number of people in your party and allow extra room for comfort. There are various sizes, colors, and styles to choose from.

What is included in a wedding package?
Key Valet Services will provide complimentary champagne or sparkling cider, red wedding carpet, Just Married signs and a professionally trained and attired chauffeur. Multi-car discounts are available with some car combinations. Our wedding packages give you discounts for booking valet service along with our limousine and car service.

What is your policy if I have to cancel or change my reservation?
Cancellations made prior to 14 days of reservation date will be reimbursed their full deposit. Cancellations made less than 14 days prior to reservation will forfeit their deposit. Cancellations made less than 05 days prior to reservation will be charged full invoice amount.

Do you offer special corporate limousine services and pricing?
We offer special corporate services and discount pricing. Usually this includes no minimum hourly requirement. Depending on the service requests and the volume of limousine rentals, Key Valet Services Inc. will work with corporations and mid-size companies to provide limousine services that suit their specific needs and requirements.

What forms of payment do you accept?
Key Valet Services Inc. accepts Visa, MasterCard, Discover, American Express, Cash, and Checks.

What is the alcohol policy if we are of legal drinking age?
If you are 21 or older you may provide your own alcohol. If the party is under age 21 Key Valet requires the parents or guardians to sign a waiver prohibiting alcohol in the limousine. For further explanation please contact Key Valet.

How do I handle the gratuity for the chauffeur?
Standard gratuity is 20% of your trip, about what you would pay at a restaurant. Most companies do not dictate gratuity except in the case of a wedding or prom where there is a required minimum for gratuity. Many times you can either pay your chauffeur cash or add the gratuity to your credit card after the trip is completed.